SFCC Integration Guide
Complete guide to onboard SureBright Product Protection within Salesforce Commerce Cloud (SFCC) SFRA store. This guide covers both scenarios: when SureBright gets Business Manager access and when only API access is provided.
The SureBright Product Protection integration with Salesforce Commerce Cloud (SFCC) follows a structured, phase-based approach designed to ensure successful deployment and configuration. This guide provides comprehensive instructions for merchants to integrate warranty and protection plans directly within their SFCC storefront.
Integration Timeline: The complete setup typically takes 2-3 business days, depending on your SFCC environment complexity and chosen integration approach.
Integration Overview#
SureBright Product Protection seamlessly integrates with Salesforce Commerce Cloud (SFCC) to enable merchants to offer comprehensive product protection plans directly within their e-commerce storefront. This integration leverages SFCC's robust API framework and cartridge system to provide a native shopping experience for warranty products.
Choose Your Integration Path#
Based on your team's technical capabilities and security requirements, select the most appropriate integration approach:
Recommended for most merchants
SureBright handles the complete SFCC configuration including cartridge deployment, job setup, and custom object creation.
Best for: Merchants with limited technical resources
For technical teams
Your development team handles SFCC configuration while SureBright provides integration files and technical guidance.
Best for: Merchants with dedicated SFCC development teams
Prerequisites#
Before beginning the integration, ensure you have access to:
Account Manager Permissions
Ability to create users and API clients in Account Manager
SFCC Business Manager Access
Administrative access to your SFCC Business Manager instance
Product Catalog Data
Your complete product catalog with SKUs, pricing, and categories
Site Configuration Details
Your site's inventory list ID and pricebook assignments
Quick Start Checklist#
Configure User Access
Use the Configuration Guide to set up API clients and user accounts.
Complete Business Manager Setup
Follow the Business Manager Setup Guide to upload cartridges and import metadata.
Set Up Data Sync Jobs
Configure automated jobs using the Jobs Guide for product and order synchronization.
Test Integration
Run comprehensive tests using the Testing Guide to validate all functionality.
Go Live
Deploy to production and refer to the FAQs for common questions and answers.
What's Next#
Great job! Now that you have uploaded the necessary files from the cartridge, you will begin configuring the various settings for your SureBright offerings. First, you will tackle the SureBright products you just uploaded, and then work with the various different Custom Preferences available within the integration.
Next Steps:
Configure your User and API Settings
Complete the Business Manager Setup
Set up Data Synchronization Jobs
Support and Resources#
Getting Technical Support#
If you encounter any issues during the integration process, we provide comprehensive support through multiple channels:
Contact Your SureBright Representative
For urgent issues or immediate assistance during integration setup.
Response time: Within 2 hours during business hours
Additional Resources#
Salesforce Commerce Cloud Resources:
What's Next: Proceed to the Configuration Guide to set up user access and API credentials.